Jacqueline Friedland
Chief Actuary, RSA Canada

Jacqueline is currently the Chief Actuary, RSA Canada, with responsibilities for reserving, analytics, economic capital, and actuarial systems. In April 2018, she will transition to an expanded role as Chief Risk Officer / Chief Actuary. As an actuary, she has more than 30 years of P&C insurance experience and has served in various roles with major P&C insurers as well as in P&C consulting practices.

Jacqueline is the principle author of Fundamentals of General Insurance Actuarial Analysis, released by the Society of Actuaries (SOA) in 2013, and Estimating Unpaid Claims Using Basic Techniques, released by the Casualty Actuarial Society (CAS) in 2009. These text books were written to be useful to general insurance actuaries internationally and represent consolidated resources on loss reserving and ratemaking methodologies. Over the past decade, she took a leadership role in the development of numerous actuarial educational notes and research papers on diverse subjects including water damage risk and the pricing of property insurance, operational risk, economic capital modeling, catastrophe modeling, and a wide range of financial reporting subjects (such as materiality, provisions for adverse deviation, subsequent events, IFRS disclosures, and IFRS 17).

She is active in the development of actuarial standards of practice, within Canada and internationally. She volunteers with the Canadian Institute of Actuaries (CIA), the International Association of Actuaries (IAA), the CAS, and the SOA, with particular focus on educational, regulatory, and financial reporting matters. Currently, she is actively involved (in Canada and globally) in the development of educational guidance for P&C insurers on IFRS 17.

Prior to joining RSA Canada in 2014, Jacqueline was a Partner and the P&C Actuarial Practice Leader in KPMG’s Canadian insurance practice. Prior to KPMG, she worked as a senior consultant with Tillinghast–Towers Perrin. From 1997 to 2000, she was with Zurich Canada, where she held the position of Actuarial Vice President responsible for large account pricing for the International/Industrial business unit. From 1994 to 1997, Jacqueline provided consulting services to organizations in the United States, South Africa, and Canada. From 1984 to 1994, Jacqueline was a consultant in the San Francisco and Atlanta offices of Tillinghast–Towers Perrin Company. She began her career at Hanseco Insurance Company, a John Hancock subsidiary, in Boston.

A graduate of the University of Georgia in 1983 with a BBA, Jacqueline obtained Fellowships in the Casualty Actuarial Society in 1990, the Canadian Institute of Actuaries in 1999, and the Society of Actuaries in 2013.